We print and ship orders within a few business days and send all Australian orders via tracked Express Post.

Shipping is a flat rate of $7.99 Australia wide, and free shipping is available on eligible orders over $160.

Delivery usually takes 1 to 3 business days after dispatch, depending on your location and Australia Post processing times.

View our shipping calculator and estimated delivery timeframes here.

We always do our best to get orders out quickly, but we cannot guarantee delivery by a specific date.

If your event is close, we recommend placing your order as soon as possible and checking our shipping page before ordering.

Once parcels are shipped, delivery timeframes are in Australia Post’s hands.

If you need your order urgently, please place it as soon as possible. Orders enter our print queue in the order they are received.

We’ll always be honest if timing is likely to be tight. In some cases it may make it in time, and in others it may not, so we prefer to be upfront rather than overpromise.

We’re based in Queensland, Australia and ship Australia wide.

At this stage we do not offer local pickup. All orders are sent with tracking for insurance and delivery security.

Free shipping is automatically applied to eligible Australian orders over $160.

Pricing varies depending on the product, size, quantity and options selected. All prices are shown on our website.

Once you choose a product and quantity, the final price updates automatically before checkout.

You can browse our full range here:

• Kids party decorations
• Adult birthday decorations
• Baby shower decorations
• All party themes

We occasionally run promotions, cart discounts and free shipping offers. Any current deals will appear automatically on our website when available.

We accept a range of secure payment methods at checkout, including Afterpay where available.

No, we specialise in personalised printed decorations and gifts that are shipped to you ready to use. We do not offer in-person party setup or styling services.

Yes. Most of our products can be personalised with your own text, name, age, date or event wording directly in our online editor.

This includes birthday parties, baby showers, christenings, weddings, engagements, business events and more.

No. Personalised can mean custom text, colours, names, ages, dates, wording, photos or layout changes depending on the product.

You do not need to include a photo unless the design calls for one or you want to add one.

Most products are designed for one version per order. If you need multiple names or different wording variations, these usually need to be placed as separate orders unless the listing specifically allows otherwise.

We do not offer a done-for-you custom design service, but we do offer several easy ways for you to create your own personalised design.

You can browse our full custom collection here: Custom Decorations.

We offer a few options depending on how hands-on you’d like to be:

• Create Your Own – choose a background, upload your own image, add text and customise in our editor
• AI Generated Designs – type a prompt and generate a unique design
• Print on Demand – upload your own finished design from Canva, Etsy or another source

You can also browse our Handy Party Tools for extra help and inspiration.

Yes, as long as the design is copyright-free and you have the right to use it. You can upload finished files using our Print on Demand range.

Please make sure your file is clear and high resolution before uploading.

No. We cannot print copyrighted or trademarked characters, logos, sports teams, movie or TV artwork, or branded imagery under any circumstances.

This includes Disney, Marvel, Nickelodeon, Gabby’s Dollhouse, Stitch, Spider-Man, Paw Patrol, Winnie the Pooh, Pokémon, K-pop group images, and other licensed content.

Instead, we recommend creating a design inspired by the theme using colours, patterns and styling elements that give a similar feel without copying protected artwork.

That’s absolutely fine. Many customers choose an inspired design instead.

For example, instead of a licensed character, you might use:

• Theme colours
• Patterns like polka dots, bows, spider webs or checkered flags
• Objects or icons that match the vibe
• Custom names, ages and wording

Our Create Your Own and AI design ranges are perfect for this.

We print images as they are uploaded, so image quality depends on the file you provide.

For best results, use a clear, high-resolution image rather than a blurry screenshot or compressed image.

If the image looks sharp on your screen, it should generally print nicely too.

You can view product info and measurements here: Product Information & Measurements.

Banner sizes vary by product and are listed on the relevant product page or in our product information page.

Our banners are lightweight and easy to hang using removable hooks, blu tack, ribbon, string or tape depending on your setup.

Yes. We offer a range of branded products for business events, promotions and corporate gifting.

You can browse them here: Business & Logo Decorations.

Yes. We have a full range of personalised photo decorations here: Photo Decorations.

Yes, you can browse our custom apparel range here: Custom Party Apparel.

Please note apparel is fulfilled differently from most party decorations, so delivery timeframes may be longer.

No, our chocolate products are labels only. Chocolates are not included.

You simply purchase the chocolates separately and apply our personalised labels over the top.

Our mini chocolate labels are approximately 10cm wide x 12cm high.

Our mini chocolate labels are designed to fit a range of mini bars including Aldi Choceur mini bars, Cadbury Freddo, Furry Friends and other similar chocolates.

You can view our full compatibility guide here: What chocolates fit our personalised mini chocolate labels?

Our labels are designed to wrap neatly around the chocolate bar, with the main design sitting nicely on the front. Coverage can vary slightly depending on the chocolate brand and wrapper size.

Yes. We offer a range of labels for wine, gift bottles and other party items.

You can browse them here: Wine & Gift Labels.

Our product photos are designed to show how the finished item looks when used. Chocolates, lollipops, bottles and accessories are generally not included unless clearly stated in the product listing.

You can browse all themes here: All Party Themes.

Yes. Browse here: Kids Party Decorations.

Yes. Browse here: Adult Birthday Decorations.

Yes. Browse here: Baby Shower Decorations.

Yes. Browse here: Christening & Baptism Decorations.

Yes. Browse here:

• Engagement Decorations
• Wedding Decorations

If you placed an order and did not receive a confirmation email, please check your spam or junk folder first.

If you’re still unsure, contact us and we can confirm whether your order has been received and which email address was used at checkout.

If your order has not yet been printed, we may be able to help with changes. Please contact us as soon as possible with your order number and requested update.

Once an order is in production or has been shipped, changes may no longer be possible.

If there is an issue with your order, please contact us as soon as possible and include your order number and a photo if relevant.

We will review the issue and work with you on the best solution as quickly as possible.

If your parcel is marked as delivered but you cannot locate it, please contact Australia Post first to raise a case. Due to privacy restrictions, they may only provide delivery photos or location details to the receiver.

Once you have raised a case, send us the case number and we’ll happily follow up from our end too.

If an order contains copyrighted or trademarked artwork that we are unable to print, the order will be cancelled.

You can then choose either:

• A full-value gift voucher / store credit
• A refund minus a 10% cancellation fee to cover payment processing costs

If there is a problem with your order, please contact us and we’ll assess the best solution. Refund eligibility depends on the situation and whether the item has already been personalised and produced.