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Overview

This Website (www.katiejdesignandevents.com.au) is operated by Katie J Design and Events ABN 11 642 054 868 Throughout the site, the terms “we”, “us” and “our” refer to Katie J Design & Events Pty Ltd.

By Visiting this Site and/or Placing an Order, you enter into a Binding Contract and agree to the following Terms and Conditions.

Any Questions about the Terms & Conditions should be Sent to us at katiejdesignandevents@gmail.com

Ordering

Order Confirmation

Once you place an order with Katie J Design and Events, we will send you an 'Order Confirmation' email detailing the products that you have ordered and any customisation that you would like printed. Please check this email carefully for any errors. Once an Order has been Paid & Printed we will not be able to Cancel, Refund, or Accept a Return for the order.

Where a Refund is Accepted and/or processed, a 10% Cancellation & Processing Fee is charged. In the unlikely event that we are unable to fulfil your order it will be Cancelled, and we will process a Full Refund for your Order. We will contact you via email in the unlikely event that this occurs.

Payment

The Payment Methods accepted at Checkout are PayPalAfterpayZipLaybuy, and Bank Deposit. Credit & Debit Card payments can be made by selecting PayPal at checkout. You do not need a Paypal Account to make payment with Credit Card. Just select 'Card Payment' below PayPal's 'Create Account' and 'Sign In' buttons.

If you select Bank Deposit at Checkout, we will send you our Bank Account details in your Order Confirmation email. You will then need to transfer full payment for your order. Please use your Order Number and Name as Reference. Bank Deposit payments must be received within 7 Business days or your Order will be Cancelled.

Pricing

Prices shown on our website include GST and are Correct and Current at the time of Visiting this Site and/or Placing an Order. We reserve the right to adjust prices where necessary on the website in line with any Price increases we may have incurred or Errors displayed. Any Specials or Deals advertised are only available at the time of Visiting this Site and/or Placing an Order and may not be available on subsequent visits/orders.

If you require a Tax Invoice, please send us an email at katiejdesignandevents@gmail.com and we will email you a copy within 24 hours, excluding weekends & holidays.

Customisation

Product Descriptions

The Product Images shown on our website have been digitally recreated to provide you with a sample of what you will receive. Please read our Detailed Product Descriptions for more information about our Products including their Measurements and the Materials that we have used to create them. The Satin Ribbon used to Create our Bunting will be closely matched with the colours shown. Their shades can vary slightly between shipments from our supplier.

We pride ourselves on the vibrancy of our printing. This being said, all monitors and screens display colour differently and may not accurately represent how your order will print. Please keep this in mind when ordering as we are unable to accept returns for this reason.

Our Customer Photos section is a Great way to 'Preview' our products before pruchasing.

Printing

Customisation is Only for the Details Shown in each Product's Sample Image on the Website. We are unable to print personal messages or custom text. This ensures that your Decorations print Perfectly and that all of the text on your decorations prints legibly. Please enter the details for printing in the customisation fields when adding the products to your cart. A Note can also be added to your Order at checkout if needed.

If an Error has been made on our behalf, we will Organise to have your Order replaced as a Priority. A Photo is usually requested to support a Claim.

We cannot accept returns or process refunds due to errors (type-o's) entered in the Customisation field.

Photo Products

We take no responsibility for images that are uploaded using the Photo Upload tool. Please ensure that you have permission to use an image before it is uploaded. This includes both the Personal Rights of any Identifiable Individuals that are pictured and the use of Copyright & Intellectual property.

By Using the Upload tool, you are verifying that you have permission to use any images uploaded and are responsible for any legalities that may arise from doing so.

We have the right to refuse printing of abusive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate images. Your Order will not be accepted and will be Cancelled and Refunded if your image is deemed inappropriate.

Shipping

Processing Times

Please allow 4 Business days for your Order to be Print & Cut before Shipping. All of Our products are professionally printed and handmade once an order is placed. Business days are Monday to Friday. We are Closed on Weekends.

Standard Shipping via Australia Post is a Flat rate of $4 and usually arrives within 7 business days of Shipping. Express Shipping via Australia Post is a Flat rate of $5 and usually arrives within 3 business days of Shipping depending on your location.

Tracking Your Shipment

All Orders are supplied with Tracking numbers once Shipped. Please Login to your Account or check your Shipping Confirmation Email for your Tracking number.

Shipping times shown on the website are an Estimate Only. Please check the Australia Post Website for up to date information including any postage delays that may affect the delivery of your order. Please contact Australia Post Immediately if your Parcel has not arrived as per the Tracking information supplied.

Lost or Damaged Parcels

Please contact Australia Post Immediately if your Parcel has not arrived as per the Tracking information supplied. If an Investigation is raised by Australia Post please send us an email with your Case Number. We will not cover the loss of Parcels through Australia Post, but you may be entitled to a refund from Australia Post in the unlikely event an order goes missing.

 

We also do not cover the loss of a parcel where the customer has input the wrong address; it has been deemed safe by Australia Post to be left on premises or if it has been signed for by unknown parties. This includes if an order is Returned to Sender 'Address Unknown'. Any additional shipping costs incurred will be at the expense of the buyer.

 

Every Effort is Made to Ensure that your Order Arrives to you On Time and in Perfect Condition. If your Parcel is Damaged in Transit please take your order including all packaging into your nearest Australia Post and Complete a PM26 Form. Most Australia Post Shipping Services include Insurance of up to $100 compensation for loss or damage.

Returns & Refunds

Printing Errors

All of Our products are professionally printed and handmade once an order is placed.

We try out best to ensure that all Orders are Double (and triple!) checked prior to shipping. We are only human though and on occasion mistakes do happen for which we take full responsibility. We do recommend checking all orders upon arrival for this reason.

If an Error has been made on our behalf, we will Organise to have your Order replaced as a Priority. A Photo is usually requested to support a Claim.

 

Change of Mind

We do not Accept Returns or Exchanges Due to Change of Mind or Party Theme; or in the event that your celebration is cancelled; or if your order does not arrive in time for your celebration.

As our Products are Custom made, we are unable to Accept an Item for Return as they cannot be re-sold.

If you have any Questions or are Unsure about an Item please Contact Us before Purchasing. Our Product Info Page has Detailed Descriptions of all of our products including measurements.

 

Refunds

Refunds will be deposited back to your selected payment source. This is the Payment method that was used at the time of Purchase ie PayPal, Credit Card, Bank Deposit, Afterpay, Zip or Laybuy.

Refunds will be processed within 24 hours after an agreement to Refund has been decided. It may take longer for payment to reach your payment source.

All Requests for Returns or Exchange must be done so within 7 Business days of your Order being Delivered.