Refunds & Returns

All Products Created at Katie J Design & Events are Handmade with Love. We strive to Exceed Customer Expectation and have worked hard to produce Quality Designs using a Quality Product.

If you feel like we have not done this and you are unhappy with your Order. Please send us a message to discuss the issue. 

If an Error has been made on our behalf, we will Organise to have your Order replaced as a Priority. A Photo is usually requested to support a Claim.

WE DO NOT ACCEPT Returns or Exchanges Due to Change of Mind or Party Theme.

As our Products are Custom made, we are unable to Accept an Item for Return as they cannot be re-sold or re-used. If you have any Questions or are Unsure about an Item please ask before Purchasing.

All Requests for Returns or Exchange must be done so within 7 Business days of your Order being delivered.

Please visit our FAQ Page for Frequently Asked Questions.

Or our Product Page for Detailed Descriptions of Each Product Sold in our Store.

If you are Sitting on the Fence and still unsure about Purchasing a Product from Katie J Design & Events, I assure you that you won't be disappointed. But don't just take my Word for it. Check out our Customer Reviews and see what others have had to say!

Enquiries are Welcome



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