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At Katie J Design and Events we Strive to Exceed Customer Expectation and have worked hard to produce Outstanding Designs and Create High-Quality Products. If you feel like we have not done this and you are Unhappy with your Order, Please Contact Us to discuss the issue. We want you to love your Personalised Party Decorations as much as we do!

Click Here to Read the Terms & Conditions for Shopping at Katie J Design & Events. Includes Information for Ordering, Payment, Shipping, Customisation & Refunds.

Printing Errors

All of Our products are professionally printed and handmade once an order is placed.

If an Error has been made on our behalf, we will Organise to have your Order replaced as a Priority. A Photo is usually requested to support a Claim.

All Requests for Returns or Exchange must be done so within 7 Business days of your Order being Delivered.


Change of Mind

We do not Accept Returns or Exchanges Due to Change of Mind or Party Theme; or in the event that your celebration is cancelled; or if your order does not arrive in time for your celebration. As our Products are Custom made, we are unable to Accept an Item for Return as they cannot be re-sold or re-used. If you have any Questions or are Unsure about an Item please ask before Purchasing. Our Product Info Page has Detailed Descriptions of all of our products including measurements.


Refunds that are processed will be deposited back to your selected payment source. This is the Payment method that was used at the time of Purchase and may be PayPal, Credit Card, Bank Deposit, Afterpay, Zip or Laybuy, depending on how you made payment.

Refunds will be processed within 24 hours after an agreement to Refund has been decided. It may take longer for payment to reach your payment source.